In our experience, a large number of disputes remain unresolved due to the inability of the disputing parties to come to the negotiating table. The opposing party may not be interested in resolving the situation, you are at an impasse, don't know how to start?
At Disputio, we have chosen several approaches to help you overcome these initial barriers. The first is that all communication takes place via chat. So you don't have to sit down with your "adversary" face-to-face, but you can stay safe in your digital existence. In addition, this solution fully respects your time limitations as it is asynchronous. This means that you contribute and read the posts of others in the discussion only when you have time. There's no need to organize meetings, find convenient times for everyone and quiet places for uninterrupted conversation.
But what is new is our "Consultant" feature. This is a person who will help you to formulate arguments, look for common interests and threats, so that you can convincingly explain to your counterpart that trying to find an agreement on your own is better in all circumstances than to wait until the situation escalates and third-party authority is needed, where you will have little to no influence on the shape of the outcome and a possible mutually acceptable solution will be wasted.
How you can get a Consultant?
Once you invite your counterparty to your case and they ignore your invitation and it goes unanswered for more than two days, we will automatically show your case to consultants who can then offer you their assistance.
If the Consultant chooses to help you he or she will join your chat and can then go straight to work with you and help you formulate your arguments for your counterparty to join.
If the other party then accepts your invitation, the Consultant will be removed from the case and a new Guide will be assigned, but will not have access to the previous conversation with the Consultant. He or she will thus start from the beginning with all parties to the dispute in order to maintain his or her full neutrality.
We firmly believe that this assistance will significantly help increase the percentage of cases initiated that reach a true resolution.
CZ
